After Sales Services
Raytheon Anschütz supports its customers through the whole lifecycle of vessel and equipment – this starts with dedicated customer consultancy and program management until setting in operation, continues with customized logistics and world-wide service solutions, and ends up with tailored upgrade and retrofit suggestions. For all solutions, a large worldwide service network is available for maintenance, repair and spare part logistics.
After Sales Management
Naval ship systems are often specially designed, and due to a long life span do not keep up with the latest technology. To cope with the continuous need for obsolescence management, Raytheon Anschütz offers long term support and logistic services. Customer-oriented handling of repairs and warranty processes complete after sales management services.
Integrated Logistic Support (ILS) and In-Service Support (ISS)
Raytheon Anschütz looks back upon many years of experience in supporting its customers while always striving to utilize the latest tools in customizing logistics.
Reliable, safe and easily maintainable systems are crucial for an efficient operation at sea. With this in mind our customized ILS takes all of the customer specific requirements into account and characterizes all relevant logistic support measures as a prerequisite for economical and effective operation of technical equipment.
On the basis of detailed system knowledge Raytheon Anschütz offers ISS packages that provide customer support into the future. Our customized solutions cover performance-related payments to ensure maximum system availability at predictable low costs. Further key factors are the handling of obsolescence, refreshing through technical updating, ensuring a suitable training level and documentation updates.
Global Customer Support: Spare Parts and Repair
As one of the world’s largest service providers we take care of our products and systems on ships around the world. We offer central service coordination, worldwide maintenance and repair as well as refit for the whole life cycle. Our worldwide support is backed with a world-spanning network of certified service stations, as well as our own subsidiaries and regional offices. Learn more: Customer Service and Global Presence
For the naval fleet business Raytheon Anschütz keeps up ist own point of contact for spare part sales and repair to offer comprehensive spare part service and in-service support for the entire life cycle of the equipment. Its responsibility covers all material installed in naval vessels as well as in ships of other government authorities. This is not restricted to specifically naval material, but covers commercial equipment as well.
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