Customer Service

Do you need Technical Assistance? Contact us!

Raytheon Anschütz (Germany)

Phone: +49 (0)431 3019 96440 (working hours)
Mobile: +49 (0)1716510708 (after working hours)
Mobile: +49 (0)1713034853 (after working hours, area Hamburg and Bremerhaven)

Raytheon Anschuetz Singapore

Phone: +65 8298 8844 (SG and Asia)

Raytheon Anschuetz Panama

Phone: +507 66 72 76 76 (Panama, Central and South America, The Caribbean)

Why choose us?

As one of the world‘s largest service providers we offer our customers excellent after sales support. We take care of our navigation and radio communication systems on board over 35,000 ships worldwide, providing maintenance and repair as well as refit solutions for the whole life cycle.

Central Service Coordination

In a service case, saving time saves money. Our central service organization means one service point for all products delivered by Raytheon Anschütz. You get the full benefit of the know-how and experience of our highly skilled service coordinators and supporters. You can expect 365/24/7 direct service support wherever navigation is taking place. Your benefits: Less administrative workload, highest transparency throughout the whole process, service attendance with trained technicians and required spares, maximum uptime of your vessel.

Worldwide First-Class Service

How do we assure top results for our customers? Through our central service coordination offering a personal point of contact reachable at any time. Through our in-house support with dedicated maker know-how and our diagnosis tools. Through our worldwide network of qualified service partners in more than 200 locations around the world for short distances and quick reaction. And, as a result, through highest first time fix rates which we can only achieve with specialized and experienced personnel support, continuous service training programs and service performance monitoring.

Maker's Know-How

We accompany our customers through the full life cycle of vessel and equipment - always keeping an eye on cost-efficient ship operation and maximum uptimes of customer vessels. In addition to decades of experience in producing and servicing various types and generations of navigation systems, we have direct access to the know-how of our R&D and production departments, collect and share honest field feedback on our products, care for obsolete products, and have the perfect knowledge to guide you efficiently with competent support through your service and retrofit case.

Original Parts

Raytheon Anschütz maintains a network of more than 200 highly-trained service partners around the world, all connected through a proven spare part supply chain to offer our customers the security of maximum spare parts availability and fastest supply worldwide. By only ordering parts and service through Raytheon Anschütz and authorized partners, customers benefit from one responsible supplier, high quality of original spares including full warranty, competent personnel for trouble-free installation and maintenance, firm and transparent order processing and finally, optimal performance for safe operations without lots of expensive follow-ups.

Maintenance Contracts

Raytheon Anschütz offers SBM contracts for on-board GMDSS communication systems and maintenance contracts for the navigation system customized to individual needs. Our fixed price solutions provide value for money in the short and long term and support the respective customer with a low-risk, forward looking support solution. Offered services range from coordination agreements up to full maintenance contracts including coordination, servicing and spare parts worldwide. Customers benefit from less administrative workload and highest uptimes of equipment and vessel.

Download Brochure: Maintenance Contracts