Warranty Procedure

Warranty Procedure

We do our best that all products delivered are free of defects. Nevertheless if defects appear, we offer reliable and fast-working processes to arrange services or provide spare parts.

Under warranty we cover costs for parts and adequate labor at standard time. Non-warranty costs like travel time and costs, overtime or weekend surcharges are not covered under standard warranty. Warranty for spare parts is always a parts-only warranty. Precondition for claiming warranty is that the system has been installed by an authorized service partner. Furthermore the defective parts have to be returned to us with RMA (Return Material Authorization).

In case you did not buy systems or parts directly from us (but e.g. from a shipyard) the warranty conditions and terms you agreed to with your supplier might differ from ours. Please check your contract and the GToB, to learn which exact warranty terms apply to your equipment. In case of any warranty related questions or for a RMA please contact: warranty@raykiel.com

Top priority always is solving the problem which has occurred on board!

Our own service companies together with our worldwide service partners and large spare part depots offer support you wherever you sail. Please contact service@raykiel.com and our service coordination will help to arrange a (warranty) service or to send out spare parts.

In cases of urgency you can also contact the nearest authorized service partner directly. Our partners will solve your problem and handle the logistic and commercial issues directly with us.