In-Service Support (ISS)

As a reliable partner we offer an optional ISS package in order to ensure high availability at predictable costs for the entire period of performance. This would provide value for money in the short and long term and would provide the respective customer with a low-risk, forward-looking support solution.

Contracting for availability ensures predictable costs

The key principle of ISS is contracting for Availability, founded upon performance-related payments (i.e. penalties for poor service and bonuses for good service). It ensures minimum vessel down time by setting repair priority above commercial considerations. Further key factors are coverage of obsolescence and refreshing through technical updating, ensuring a suitable training level, and documentation updates.

ISS solutions are highly customized to meet the needs of the individual customer.
In addition to military logistics and maintenance our global service network of more than 200 service stations, backed up by 20 large service depots, guarantees that all ships can be served "round the clock" – fast and effective.